Enjoy member service and interested in joining EECU?
EECU is looking for a Member Services Representative I that will service member’s accounts via phone, providing professional, courteous and accurate service in a timely manner. This position is eligible for a Sign-on Bonus of $500.00.
The Member Services Representative will be in training in office for the first 6 months, then can be on a hybrid scheduled after that, if in good standing. Hybrid schedule on weekly basis will be 3 days in office and 2 days remote.
To be eligible for hybrid work, you must show that you can successfully work independently and meet productivity goals. Also you must have a reliable wired, high speed internet and broadband connection (20Mbps+ download speed/ 5Mbps+ upload speed). Applicants must provide this requirement has been met. You provide the high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset).
Key responsibilities for this position will be to deliver exceptional service to our members by answering inbound calls timely, professionally and courteously. While maintaining performance standards in quality, attendance, and an overall team centric work ethic. Take ownership of each member while empathizing and prioritizing member needs. Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction. Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt. Resolve conflicts and manage member expectations. Candidate is responsible for adherence to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations.
Candidates for EECU should possess the following knowledge and experience:
For more than 80 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $3.3 billion in USD assets and serves over 260,000 members through 16 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.
EECU is an EOE/Vets/Disabled Employer.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability.
For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers.