For more than 80 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $2.2 billion in USD assets and serves over 200,000 members through 15 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people,” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.
EECU is looking for a Digital Branch Manager who will be responsible for managing and providing leadership for EECU's Digital Branch. The Digital Branch Manager works closely with the Director Contact Center to meet and/or exceed the performance standards set for all loans coming in via phone or online channel. The successful candidate ensures established service levels are being met and/or exceeded for the online loan applications, call center loan applications, deposit applications, as well as chat and email services. The Digital Branch Manager is responsible for employee development and training of all new Digital Branch employees, enforcing the first call resolution focus for the team and all quality assurance completion and tracking. The Digital Branch Manager is a working manager and will take member calls, handle chats and emails, work the queues, and oversee the day-to-day operations of the team.
Key Qualifications for the Digital Branch Manager:
Candidates for EECU should possess the following knowledge and experience:
EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability.
For more information on our organization and benefits please visit EECU Careers.