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Fort Worth Chamber

Financial Center Manager- North Richland Hills Financial Center

Posted: 03/12/2019

For more than 80 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $2.2 billion in USD assets and serves over 200,000 members through 14 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

EECU is looking for a Financial Center Manager  that is responsible for overseeing day-to-day financial center functions including achievement of goals, and the operational efficiencies for platform and teller operations oversight.

Key responsibilities for Financial Center Manager will be a key driver in ensuring change initiatives meet strategic objectives by increasing employee adoption and usage. As a leader, this position will drive Financial Center performance which includes sales growth, and member satisfaction through visible leadership, performance management, key partnerships, prioritization, planning, and problem resolution. The Financial Center Manager is responsible in meeting established sales goals for the financial center while managing and adhering to assigned center P&L and budgets. This person will supervise, develop, and coach the financial center employees to their fullest potential, set clear direction, create great partnerships within the community, and maintain a focus on members. The Financial Center Manager will set the tone for the center by providing on-site leadership, motivation and direction for the center’s staff, integrate products and services with member needs and actively support the participation of community events as needed in order to market and promote EECU.  This person will build a high performing team that prioritizes controls and drives business results. Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act).  Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief.  Required to attend initial and ongoing annual Bank Secrecy Act training.

Candidates for EECU should possess the following knowledge and experience:

  • Five to seven years in financial center or retail service leadership or related experience
  • Excellent customer and business focus, with strong change management, communication and interpersonal skills
  • A significant level of trust, credibility and diplomacy is required.  Must be capable of exercising highest level of discretion on both internal and external confidential matters including direct and indirect reports and outside vendors
  • Experience coaching employees and leadership to increase production, sentiment, and overall retail performance
  • Requires successful registration with, and issuance of a unique identification number from, the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act)
  • Experience with sales processes, operations, data analytics, or quantitative marketing
  • Must be proficient in Microsoft Office Applications
  • College degree preferred

EECU is an EOE/Vets/Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability.

For more information on our organization and benefits please visit EECU Careers.