I) Job Purpose
The Family Connects Navigator works with a team of nurses to assist in coordinating Family Connects cases, including scheduling home visits for families in the birth hospital, making phone calls to schedule families missed during the hospital visits, scheduling and coordinating visits and assignments for the nurses, answering questions, and conducting post visit follow up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes.
II) Essential Functions
A. Coordinate scheduling of all nurse assignments and manage schedule and client database.
B. Assist with in-hospital recruiting as needed:
o Establish initial contact with families at local birthing hospitals. Successfully engage, recruit, and schedule families for nurse home visits.
o Build relationships with hospital birth center management and staff including attending meetings, assist with providing educational in-services, and troubleshooting recruitment problems.
C. Schedule clients by phone that are missed during in-hospital recruiting.
D. Conduct post-visit connection (PVC) phone calls with families, track services contacted and received, and provide re-referrals when necessary.
E. Act as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool. Follow up with families in a timely manner, show good customer service and coordinate coverage in this area when not in the office.
F. Work as an active member of the Family Connects team by attending all regular staff meetings, Family Connects planning meetings, in-service trainings, and other meetings as required.
G. Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People.”
H. Perform other job duties or responsibilities as requested or assigned.
III)Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities
A. HOPES and other funding sources applicable procedures
B. MHMRTC Operating Procedures
C. Knowledge of Texas laws regarding reporting child abuse/neglect
D. HIPPA compliance
IV)Internal & External Customer Service
A. Ability to communicate effectively both orally and in writing. Ability to keep written documentation of work with the child and family in an accurate and timely manner. Above average record keeping, time management, and organizational skills.
B. Ability to problem solve with families, paraprofessionals and professionals to meet a family’s needs. Conflict resolution skills and motivational interviewing skills.
C. Knowledge, skills and ability to work effectively with families/adults from various cultural, linguistic, socio-economic, cognitive, social-emotional and educational statuses.
D. This position requires extensive internal (team members, agency personnel) and external (doctors, nurses, other agencies) contacts.
This position requires driving to and from locations for work and/and may require overnight traveling. Employees are required to have a license in good standing and be able to be covered by agency liability insurance. If personal vehicle is utilized for work travel, then maintaining personal auto insurance coverage is required.
High school diploma or GED
Bilingual and fluent in English/Spanish
Previous employment experience in a medical field/position preferred
Valid Texas Driver's License with an acceptable driving record
Pre-employment tests including drug and TB Screening, Physical Exam including balance and lift test.
Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:
• Comprehensive healthcare options (Medical, Dental, and Vision)
• Life insurance and additional supplemental accident and hospitalization plans
• 401a match and 457 deferred compensation plans
• Paid vacation and holidays; varied flexible work environment locations
• Annual tuition reimbursement program
• Student Loan Forgiveness
• Professional development programs and training
• And more…..
• Full time employees begin 1st of the month following hire date
• Market driven positions (full time or part time) begin immediately after hire date
• Select part time market driven positions are eligible for most insurance plans
• Substitute status jobs are not eligible for benefits
For more information, click here.
*MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website www.mhmrtc.org