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Fort Worth Chamber

Sundance Santa Program Manager

Fort Worth Sister Cities International
Job Description

Job Type: Seasonal Full-Time

November 1 – December 24, 2018

BASIC FUNCTION: Responsible for managing the day to day operation of Sundance Santa

JOB SPECIFICATIONS: High school education or equivalent is required. Must have project management experience and possess the ability to meet deadlines. Must work well under pressure. Good organizational, interpersonal, and communication skills are required.

SUPERVISORY DIMENSIONS: Volunteers

EXTERNAL CONTACTS: General public and Sundance Square customers

INTERNAL CONTACTS: Daily contact with Fort Worth Sister Cities International staff and volunteers & Sundance Square staff

RESPONSIBILITIES & ROUTINE DUTIES:

  • Oversee day to day Sundance Santa processes at the set in Sundance Square Plaza
  • Be on set full-time to set up and coordinate while Santa is open
  • Trains, tracks & manages volunteers
  • Manages the schedule through the electronic line system (QLess)
  • Assists with customer relations and answers questions
  • Serves as primary point of contact between QLess and Sundance Square Santa matters
  • Contacts QLess Customer Service in case of issues with electronic line, seeks quick resolution and tracks progress
  • Provides regular review of daily interactions with customers and maintains copies of communication with QLess for recordkeeping and recognizing opportunities for improvement.
  • Manages customer expectations and interacts with customers.
  • Be available to work November 16 & 17 and then Wednesday – Sunday from Thanksgiving to Christmas.

DESIRED SKILLS & EXPERTISE

  • Energetic, outgoing, customer-oriented personality
  • Ability to engage customers in a courteous, helpful, and respectful manner
  • Able to learn and adapt to current technology needs and communicate changes with others
  • Proficiency with Apple products (iPad), familiarity with using apps and basic computer skills
  • Able to think quickly on the spot to answer customer questions
  • Physical demands include: standing for prolonged periods of time, outdoors
  • Spanish is a plus
  • Exercise flexibility and patience in difficult situations
  • Composure and ability to handle stress
  • Ability to multitask, provide attention to detail and proactively solve problems
  • Basic mathematical skills
  • Act in a manner of integrity that shows support for Fort Worth Sister Cities International & Sundance Square, its values and employees, while meeting customer expectations

COMPENSATION: $15/hour with time and a half for hours over 40 each week

EXPERIENCE: 3+ years Client Services Coordination or retail shop management

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