Can You Hear Me Now? Communication Workshop

Understanding Emotional Intelligence =
Better Communication, Better Results
 
People are the No. 1 resource in every organization and keeping misunderstandings to a minimum creates a more positive workplace environment. It is not just about what you say, but also how you say it. Emotional Intelligence is the ability to identify, express, understand, and experience emotions in healthy and productive ways. In terms of communication, Emotional Intelligence allows us to be “smarter” when it comes to handling our emotions during conversations. This workshop will explore the three main cornerstones of Emotional Intelligence: self-awareness, understanding, and influence. Participants will leave with tips that are immediately applicable to improve their communications.

Learning objectives:

• Understand the basics of Emotional Intelligence

• Recognize how Emotional Intelligence can be used to improve communication

• Identify key words and phrases that often create misunderstandings

• Evaluate current communication strategies

• Develop an Action Plan for implementing a more Emotionally Intelligent communication strategy