Exciting news!! EECU is looking for a Director- Digital Branch & Contact Center (banking). The Director - Digital Branch and Contact Center (banking) will be responsible for overseeing and enhancing our Digital Branch and overall Contact Center operations. Define the overall member experience strategy for the Digital Branch and Contact Center through voice, chat, messaging, SMS, and self-service/AI channels. The ideal candidate will have a strong background in digital banking strategy, call center
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