Exciting news!! EECU is looking for a Director of Call Center. The Director of Call Center (banking) will be responsible for overseeing and enhancing our overall contact call center operations and strategic leadership. Responsible for ensuring the delivery of exceptional member experiences, improve efficiencies and drives improvement in overall service levels. This will include the overall strategy for the Call Center through voice, chat, messaging, SMS, and self-service/AI channels. You will leverage
EECU
